Patient Care Coordinator Associate
2 weeks ago
We are seeking a highly skilled and detail-oriented Pre-Registration Representative to join our team. As a key member of our healthcare team, you will play a critical role in ensuring the smooth and efficient registration of patients for upcoming appointments.
This is a full-time position, Monday through Friday, with normal business hours of 9:00am-5:30pm EST. Our office is located at 43 Whiting Hill Road, Brewer, ME 04412.
We offer 3-6 weeks of paid training, with hours from 8:30am to 5:00pm EST, Monday through Friday. Training will be conducted onsite.
Key Responsibilities:
- Excellent Customer Service: Provide exceptional service to patients, providers, and other departments via phone or in-person interactions.
- Patient Demographic and Insurance Information: Collect and verify patient information, making necessary changes to ensure accuracy within each encounter.
- Department Collaboration: Engage with other departments to assist with patient questions or needs.
- Benefit Information and Copays: Facilitate conversations with patients to provide benefit information and collect copays or other patient liabilities due prior to service.
- Department Metrics: Remain aware of department service level, abandonment rates, and other measurable data, contributing to individual and overall metrics.
- Productivity and Audit Goals: Meet or exceed department-defined productivity and audit goals, upholding all department policies and procedures.
- Escalation and Verification: Escalate outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on-time starts.
- Insurance Coverage and Benefits: Verify insurance coverage and benefits, updating the encounter accordingly.
- Additional Duties: Perform other duties as requested.
Requirements:
- Education: High School Diploma or equivalent.
- Experience: 6+ months of experience in an office setting, customer service setting, phone support role, or call center environment.
- Computer Skills: Beginner-level proficiency with computer and Windows PC applications, including the ability to learn new and complex computer system applications.
- Age and Availability: 18 years of age or older, with the ability to work normal business hours.
- Flu Vaccination: Influenza vaccination for the current flu season or commitment to receive the vaccination when available for the upcoming flu season.
Preferred Qualifications:
- Registration Experience: 1+ years of registration experience in a hospital or medical setting.
- Medical Terminology: Understanding of medical terminology.
- Insurance Policies and Procedures: Working knowledge of insurance policies and procedures and patient care settings.
- Previous Experience with Northern Light Health: Previously worked for Northern Light Health.
Telecommuting Requirements:
- Residency: Reside within a commutable distance to 43 Whiting Hill Road, Brewer, ME 04412.
- Security: Ability to keep all company-sensitive documents secure.
- Dedicated Work Area: Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Internet Connection: Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, Yellow
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