Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Specialist to join our team at Health Matching Account Services. The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Monitor accounts and contact clients to resolve issues and provide assistance.
- Work with customers to answer product and service questions, and provide solutions and alternatives.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Advise on company information and other pertinent details.
- Use Microsoft Office to complete administrative tasks and maintain a strong knowledge of products through Company Training Program.
- Handle sensitive and confidential information with tact, discretion, and diplomacy.
- Accountable for reducing delinquency for assigned accounts.
- Communicate effectively with the Customer Service Manager regarding customer accounts.
Requirements:
- High level of customer service, persuasion, and negotiation skills.
- Punctuality and ability to work under pressure.
- Familiarity with CRM systems and practices.
- Documentation skills and attention to detail.
- Ability to work in a fast-paced environment and multitask effectively.
- Previous experience in Call Center Customer Service and Collections.
- Highly energetic individual with a positive attitude and excellent interpersonal skills.
Education and Experience:
- High School Degree plus 1 year of college.
- Minimum 3 years' experience in customer service.
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