Front Desk Representative at Coastal Resort

4 days ago


Pacific City, Oregon, United States Edward Don Full time
Unlock Your Potential at Headlands Coastal Lodge and Spa

Are you passionate about delivering exceptional guest experiences? Do you thrive in a dynamic and supportive team environment? We're seeking a talented Front Desk Agent to join our team at Headlands Coastal Lodge and Spa, a luxury retreat catering to adventure-seekers and the active Pacific NW lifestyle.

About the Role

As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. You will work collaboratively with our team to deliver a full suite of services, ensuring every guest interaction meets our brand promise.

Key Responsibilities
  • Provide exceptional guest service, leveraging your knowledge and passion to create a five-star experience.
  • Work collaboratively to ensure every guest interaction delivers our brand promise.
  • Stay on top of trends and identify opportunities to differentiate our services.
  • Set and achieve guest satisfaction ratings.
  • Build guest loyalty by actively connecting with guests to create positive experiences.
  • Demonstrate reliable and responsive service, quickly solving concerns.
  • Be a life-long learner, taking advantage of opportunities to develop and grow.
What We Offer

We're proud to offer a range of benefits, including medical, dental, and vision insurance, paid time off, and 401K. Our team is committed to creating a workplace where everyone can be their authentic self, and we're an equal opportunity employer that values diversity and inclusion.

Salary and Benefits

We offer a competitive salary of $15.00 - $18.00 per hour, depending on experience.



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