Hotel Front Desk Representative

1 week ago


White City, Oregon, United States Best Western Crater Lake Highway Full time
Job Summary

We are seeking a highly skilled and professional Hotel Front Desk Attendant to join our team at Best Western Crater Lake Highway. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Manage room bookings and respond to guest inquiries in a timely and professional manner
  • Coordinate with the housekeeping department to ensure guest rooms are ready and meet high standards
  • Process guest check-ins and check-outs, including key distribution and credit card information
  • Address customer complaints and concerns in a diplomatic and efficient manner
  • Maintain accurate and up-to-date guest account information
Requirements
  • Previous experience in a hotel front desk or customer service role
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • High school diploma or equivalent required
  • 1+ year of hotel industry experience preferred
About Us

Located at the junction of Routes 62 and 140, our hotel offers a relaxed atmosphere and easy access to local attractions. We are committed to providing exceptional service and ensuring our guests have a memorable stay with us.



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