IT Support Specialist

2 weeks ago

Chicago, Illinois, United States AKIRAshopAKIRA Full time
Job Title: IT Support Specialist - Retail

AKIRA is seeking an experienced IT Support Specialist to ensure the smooth operation of our store-level technology systems. This role is pivotal in maintaining and troubleshooting IT infrastructure at the store level, ensuring minimal disruptions to business operations.

Key Responsibilities:
  • Provide comprehensive support for store-level IT systems, including troubleshooting hardware, software, and network issues.
  • Serve as the primary point of contact for store IT issues, ensuring prompt resolution of escalated technical problems.
  • Manage IT tickets via the Service Desk system (Zendesk), handling more complex issues independently.
  • Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify), printers, scanners, and tablets.
  • Perform hardware and software upgrades, updates, and maintenance to ensure store systems are always running at optimal performance.
  • Monitor and administer store networks, resolving connectivity issues and maintaining network security.
  • Administer users and permissions in Active Directory, ensuring accurate and up-to-date access for store staff.
  • Deploy and manage IT equipment in retail locations, ensuring proper setup and functionality.
  • Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements.
  • Participate in an on-call support rotation, handling store-related IT issues during evenings and weekends as needed.
Requirements:
  • Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience.
  • 3-5 years of hands-on experience providing IT support in a retail, eCommerce, or similar environment.
  • Advanced knowledge of POS systems (Shopify experience strongly preferred).
  • Strong expertise in networking, including routers, switches, and firewalls (Cisco Meraki experience preferred).
  • Experience with IT ticketing systems (Zendesk experience is a plus).
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting.
  • Strong problem-solving skills and ability to troubleshoot complex IT issues with minimal supervision.
  • Excellent written and verbal communication skills to work effectively with store staff and the broader IT team.
About AKIRA:

At AKIRA, we value diversity and believe it is crucial to fostering an inclusive and dynamic workplace. We are committed to creating an environment where all employees feel respected and supported. Our team reflects the communities we serve, and we celebrate the unique perspectives and ideas that make us stronger as a company.

Benefits and Perks:

AKIRA offers competitive benefits for full-time employees, including medical, dental, vision, pet insurance, life insurance, LTD, FSA/HSA, Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discounts. We encourage internal development and provide opportunities for career growth within the company. Most importantly, our culture empowers employees to contribute to the success of the business, with opportunities to impact and grow alongside AKIRA.

Job Type: Full Time

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