Customer Experience Manager
7 days ago
About Us
We are The Joint Chiropractic, a leading provider of chiropractic care in the United States.
We have over 700 locations nationwide and nearly 11 million patient visits annually.
Our mission is to make quality care convenient and affordable for millions of patients seeking pain relief and ongoing wellness.
Job Summary
We are seeking a highly motivated Customer Experience Manager to join our team at The Joint Chiropractic.
As a Customer Experience Manager, you will be responsible for providing exceptional customer service to our members and patients.
You will work closely with our team to ensure that every patient has a positive experience at our clinic.
Responsibilities
- Provide exceptional customer service to members and patients
- Gain memberships in order to meet sales goals
- Greet members and patients upon arrival
- Check members and patients in to see the chiropractor
- Answer phone calls
- Re-engage inactive members
- Stay updated on membership options, packages, and promotions
- Participate in marketing/sales opportunities to help attract new patients into our clinics
Requirements
- Bilingual - Spanish
- Driven to climb the company ladder
- Possess a winning attitude
- Have a high school diploma or equivalent (GED)
- Have strong phone and computer skills
- Have at least one year of previous Sales Experience
- Be able to prioritize and perform multiple tasks
- Work cohesively with others in a fun and fast-paced environment
Salary: $18-$25/hour + bonus opportunity
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