Customer Experience Associate

3 weeks ago


Monterey, California, United States Hertz Full time

We are seeking a Customer Experience Associate to join our team at Hertz. As a key member of our customer service team, you'll play a vital role in delivering exceptional experiences to our customers.

In this role, you'll work closely with our customers to understand their needs, provide personalized solutions, and ensure they have a seamless experience from start to finish. You'll also have the opportunity to work in a fast-paced environment, providing excellent customer service and sales support.

Responsibilities:

  • Deliver world-class customer service and sales support
  • Upsell additional features and benefits to customers
  • Inspect vehicles for cleanliness, damage, fuel, and fluids prior to customer pickup
  • Consult with customers about the Hertz Rental Car program
  • Maximize revenue opportunities by offering products and services

Qualifications:

  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong sales and negotiation skills
  • Ability to work independently and as part of a team

Benefits:

  • Competitive hourly rate: $17.50 per hour
  • Opportunities for career advancement
  • Comprehensive medical, dental, and vision plan options
  • Paid parental leave and adoption assistance
  • Employee assistance program
  • Educational reimbursement and discounts
  • Voluntary insurance programs
  • Perks and discounts for theme park tickets, gym memberships, and more

About Us:

Hertz is a global leader in the car rental industry, with a presence in over 150 countries worldwide.



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