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Guest Experience Coordinator

2 months ago

Wisconsin Dells, Wisconsin, United States Kalahari Resorts & Conventions Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Kalahari Resorts & Conventions. As a Telephone Support Specialist, you will be responsible for providing exceptional service to our guests over the phone, ensuring a seamless and enjoyable experience.

Key Responsibilities

  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to guests regarding resort amenities and services
  • Assist with check-in and check-out processes, ensuring a smooth and efficient experience for guests
  • Distribute guest requests to the proper departments, such as Housekeeping or Maintenance
  • Work collaboratively with other team members to ensure excellent guest service

Requirements

  • Previous customer service experience, preferably in a resort or hotel setting
  • Computer experience and proficiency in software applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask

What We Offer

  • A comprehensive benefits package, including health, dental, and vision insurance
  • 401(k) with company match
  • Opportunities for professional growth and development
  • A fun and dynamic work environment

About Us

Kalahari Resorts & Conventions is a leading provider of waterpark resorts and conference experiences. We are committed to delivering exceptional service and creating memorable experiences for our guests.