Retail Merchandise Specialist
2 weeks ago
Retail Merchandise Specialist - Illuminarium Atlanta
Position Overview: Customer Engagement Associate
Company: Legends
Company Overview
ABOUT US
Founded in 2008, Legends is a premier provider of exceptional experiences, employing over 1,500 full-time staff and 30,000 seasonal team members globally. With six divisions operating worldwide, including Global Sales, Hospitality, and Global Technology Solutions, Legends offers a comprehensive service platform that enhances brand visibility and brings client visions to fruition. Collaborating with elite clients across various sectors such as professional sports, entertainment, and conventions, Legends is celebrated for delivering outstanding experiences in the realms of sports and entertainment.
Opportunity Overview
THE OPPORTUNITY
Illuminarium Experiences stands as a leading global entity in immersive entertainment. By providing digital entertainment experiences within uniquely designed venues known as Illuminariums, they offer a distinctive form of entertainment that envelops visitors in a 360-degree sensory journey. Illuminariums serve as a platform for showcasing immersive content, distinguishing them from conventional entertainment venues.
Role Overview
THE POSITION
As a Customer Engagement Associate at Illuminarium Atlanta, you will play a crucial role in ensuring that guests enjoy an unparalleled experience. Your responsibilities will include interacting with customers, providing insights into the unique products offered, and communicating the significance of their purchases in supporting various charitable initiatives. You will also be tasked with processing transactions, managing inventory levels, and maintaining the high standards of customer service that are synonymous with Illuminarium.
Key Responsibilities
- Adherence to established Standard Operating Procedures
- Knowledge of products and awareness of promotional offers
- Engage with customers and assist them in their purchasing decisions
- Effectively utilize Point of Sale systems and other technologies
- Manage cash operations and perform end-of-shift audits
- Maintain awareness of stock availability and product specifications
- Support retail operations, including pricing, inventory management, and merchandising
- Perform additional duties as assigned
Qualifications
To thrive in this role, candidates should meet the following criteria:
- Minimum age of 18 years
- High school diploma required; Associate degree preferred
- 2+ years of retail experience in a high-volume environment
- Proficiency in basic mathematics and cash handling
- Physical capability to lift and move merchandise
- Exceptional communication and customer service skills
- Detail-oriented, adaptable, and results-driven
Additional Information
This position may require working evenings, weekends, and holidays. Legends is an equal opportunity employer dedicated to fostering diversity and inclusion within the workplace.
Skills Required
Essential Skills
Time Management: Advanced
Team Collaboration: Expert
Sales Acumen: Advanced
Customer Service: Expert
Communication: Advanced
Additional Competencies
- Flexibility: Ability to set personal schedules and objectives
- Impact Contribution: Ability to contribute to project or organizational success
Experience Requirements
Required Experience
2-5 years: Experience in cash handling
2-5 years: Previous retail experience in a high-volume establishment, venue, or attraction
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