Retail Merchandise Specialist

2 weeks ago


Atlanta, Georgia, United States Illuminarium Full time

Retail Merchandise Specialist - Illuminarium Atlanta

Position Overview: Customer Experience Associate

Company Overview: Legends

Job Summary

ABOUT LEGENDS

Founded in 2008, Legends is a premier provider of exceptional experiences, employing over 1,500 full-time staff and 30,000 seasonal team members globally. With six divisions, including Global Sales, Hospitality, and Global Technology Solutions, Legends offers a comprehensive service platform that enhances brand visibility and brings client visions to fruition. The company is recognized for delivering outstanding experiences across various sectors, including professional sports, entertainment, and conventions.

ABOUT ILLUMINARIUM

Illuminarium Experiences stands at the forefront of immersive entertainment, offering visitors a unique 360-degree sensory experience through custom-designed venues known as Illuminariums. This innovative approach sets them apart from conventional entertainment options, providing a platform for showcasing captivating immersive content.

ROLE DESCRIPTION

As a Customer Experience Associate at Illuminarium Atlanta, you will play a crucial role in enhancing guest experiences. Your responsibilities will include engaging with visitors, providing detailed information about the unique merchandise available, and explaining how their purchases contribute to various charitable initiatives. Key tasks will involve processing transactions, managing inventory levels, and maintaining the high standards of customer service that Illuminarium is known for.

KEY RESPONSIBILITIES

  • Follow established Standard Operating Procedures
  • Possess thorough product knowledge and stay informed about promotions
  • Assist customers with their purchases and inquiries
  • Effectively utilize Point of Sale systems and related technologies
  • Handle cash operations and perform end-of-shift reconciliations
  • Monitor stock availability and maintain product information
  • Support retail functions including pricing, inventory management, and merchandising
  • Carry out additional duties as required

QUALIFICATIONS

To succeed in this position, candidates should meet the following criteria:

  • Must be at least 18 years of age
  • High school diploma is required; an Associate degree is preferred
  • Minimum of 2 years of retail experience in a high-traffic environment
  • Strong proficiency in basic mathematics and cash handling
  • Physical capability to lift and move merchandise
  • Exceptional communication and customer service skills
  • Detail-oriented, adaptable, and results-focused

ADDITIONAL INFORMATION

This role may require availability during evenings, weekends, and holidays. Legends is committed to fostering a diverse and inclusive workplace.

SKILLS REQUIRED

Time Management: Advanced

Team Collaboration: Expert

Sales Acumen: Advanced

Customer Service Expertise: Expert

Communication Skills: Advanced

ADDITIONAL COMPETENCIES

  • Flexibility: Ability to set personal schedules and objectives
  • Impact Contribution: Ability to contribute to organizational success

EXPERIENCE REQUIRED

2-5 years of experience in cash handling

2-5 years of experience in a high-volume retail environment, venue, or attraction



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