Bilingual Customer Service Liaison

2 days ago


Louisville, Kentucky, United States Givaudan Sense Colour Full time

The Bilingual Customer Support Representative at Givaudan plays a vital role in delivering exceptional customer experiences. This individual will work closely with sales and manufacturing teams to ensure seamless communication and cooperation.

  • Provide top-notch support to customers, addressing their inquiries and resolving issues efficiently.
  • Develop strong relationships with customers, understanding their needs and preferences.
  • Collaborate with cross-functional teams to ensure timely and accurate order processing.
  • Communicate effectively with customers, both verbally and in writing, in a professional and courteous manner.

As a key member of the Givaudan team, this individual will contribute to a positive and inclusive work environment, promoting mutual respect, safety, and quality. Key responsibilities include:

  • Providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.
  • Working collaboratively with sales, manufacturing, and other teams to ensure seamless communication and cooperation.
  • Developing and maintaining strong relationships with customers, understanding their needs and preferences.
  • Ensuring accurate and timely order processing, communicating effectively with customers and internal stakeholders.

Requirements for this role include:

  • Bilingual English/Spanish: Ability to speak, read, and write fluently in both languages.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Strong attention to detail and ability to handle detailed work accurately.
  • Ability to prioritize tasks efficiently, manage multiple projects, and meet deadlines.
  • Proficient in Microsoft Excel and other relevant software applications.

Givaudan offers a comprehensive benefits package, including medical, dental, vision, 401k, paid holidays, paid vacation, and short-term/long-term medical insurance. As a valued member of our team, you will have opportunities for professional growth and development, working in a dynamic and inspiring culture that values collaboration, innovation, and excellence.



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