Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Givaudan Sense Colour. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and chat.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
- Identify opportunities for process improvements and implement changes to enhance customer satisfaction.
- Meet or exceed customer satisfaction targets and key performance indicators.
Requirements:
- Bilingual English/Spanish: Must be able to speak, read, and write fluently in both languages.
- Excellent communication and problem-solving skills.
- Strong attention to detail and ability to handle detailed work accurately.
- Ability to prioritize, manage multiple tasks efficiently while meeting deadlines.
- Proficient in Microsoft Excel.
- Previous experience in a customer-facing role or manufacturing environment is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Us:
Givaudan Sense Colour is a leading provider of innovative solutions for the food and beverage industry. We are committed to delivering exceptional customer service and building long-term relationships with our customers.
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