Customer Service Liaison

4 weeks ago


Louisville, Kentucky, United States American Air Filter Company Full time
Customer Service Liaison

American Air Filter Company seeks a skilled Customer Service Liaison to provide exceptional support to our customers. This role will serve as a cross-functional liaison working with other departments, including Sales, Accounts Receivable and Operations, to ensure customer satisfaction.

Key Responsibilities:

  • Receive, investigate, and respond to customer inquiries while prioritizing urgent matters.
  • Maintain knowledge on lead times, product information, pricing, shipping schedules and other relevant details.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Requirements:

  • Associate or Bachelor's degree preferred;
  • 5 years' prior experience in customer service or related area, preferably in a manufacturing/Industrial environment;
  • Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook);
  • Problem analysis and solving skills;
  • Organizational and planning skills;
  • Excellent communication and interpersonal skills;
  • Flexible approach to working, willingness to accept changing priorities;
  • Ability to seek support from Manager when needed.

What We Offer:

  • A dynamic and supportive work environment;
  • Opportunities for growth and development;
  • A competitive salary and benefits package.

American Air Filter Company is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive workplace.



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