Customer Service Liaison
4 weeks ago
American Air Filter Company seeks a skilled Customer Service Liaison to provide exceptional support to our customers. This role will serve as a cross-functional liaison working with other departments, including Sales, Accounts Receivable and Operations, to ensure customer satisfaction.
Key Responsibilities:
- Receive, investigate, and respond to customer inquiries while prioritizing urgent matters.
- Maintain knowledge on lead times, product information, pricing, shipping schedules and other relevant details.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Requirements:
- Associate or Bachelor's degree preferred;
- 5 years' prior experience in customer service or related area, preferably in a manufacturing/Industrial environment;
- Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook);
- Problem analysis and solving skills;
- Organizational and planning skills;
- Excellent communication and interpersonal skills;
- Flexible approach to working, willingness to accept changing priorities;
- Ability to seek support from Manager when needed.
What We Offer:
- A dynamic and supportive work environment;
- Opportunities for growth and development;
- A competitive salary and benefits package.
American Air Filter Company is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive workplace.
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