Customer Service Representative

2 weeks ago

South Bend, Indiana, United States OnPoint Community Credit Union Full time

Position Overview

At OnPoint Community Credit Union, we pride ourselves on being a leader in the financial services sector, driven by our commitment to community and member satisfaction. Our mission is rooted in the philosophy of "people helping people," and we are dedicated to fostering a supportive environment for our employees, members, and the community.

As the largest community-owned credit union in Oregon, we are experiencing significant growth, which opens up exciting opportunities for you to achieve your personal and professional aspirations. We value enthusiasm, dedication to excellence, and the ability to make a meaningful impact in our members' lives. We invite you to explore a rewarding career with us.

Key Responsibilities

  • Deliver outstanding member service, ensuring a welcoming atmosphere through eye contact, personalized greetings, and genuine engagement.
  • Execute and accurately document various transactions as per established teller protocols.
  • Assess the acceptability of negotiable instruments and verify member identification.
  • Address member inquiries and concerns, providing effective solutions.
  • Identify opportunities for cross-selling services and refer members to appropriate staff as needed.
  • Manage lobby traffic to ensure timely assistance for all members, creating a friendly environment.
  • Stay informed about the latest financial products and services offered by the credit union, educating members on new options.
  • Maintain a balanced cash drawer in accordance with credit union guidelines.
  • Capable of lifting 50-pound bags of coins and standing for extended periods (up to four hours).
  • Perform additional tasks as assigned by the management team.

Required Knowledge, Skills & Abilities

  • Ability to manage multiple tasks effectively and prioritize responsibilities.
  • Strong teamwork and individual performance skills to consistently meet and exceed goals.
  • Proficient in cash handling, basic arithmetic, ten-key operations, and computer usage.
  • Excellent member service, sales, communication, problem-solving, and organizational skills.

Qualifications

  • High School diploma or GED is required.
  • A minimum of 6 to 12 months of prior experience in a teller role, retail sales, or customer service with cash handling responsibilities is necessary.
  • Bilingual abilities are highly preferred.

Additional Information

Our hours of operation are Monday to Thursday from 9 AM to 5:30 PM, Fridays from 9 AM to 6 PM, and Saturdays from 9 AM to 1 PM.

Starting compensation is $20.00 per hour for candidates without prior banking experience.

Floater Tellers receive a 10% pay differential, which is an additional premium on all hours worked. Please note that this differential may change or be discontinued at any time.

At OnPoint, we believe in creating a workplace that reflects the diversity of our community, fostering an inclusive and empowering environment for all. We are committed to equity and inclusion, welcoming applicants from all backgrounds, including various races, religions, colors, sexes, national origins, ages, sexual orientations, gender identities, disabilities, and veteran statuses.

We encourage individuals who are passionate about this opportunity and possess the core qualifications to consider joining our team. Your unique experiences and skills contribute to making you a strong candidate. Our recruitment process is designed to be inclusive and accessible. If you require any accommodations during the application or interview process, please inform us. We are dedicated to ensuring a fair and inclusive experience for all candidates.

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