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Customer Service Representative

2 months ago

South Bend, Indiana, United States Maple Avenue Printing and Embroidery Full time
Job Overview

We are a reputable commercial printing and embroidery company, Maple Avenue Printing and Embroidery, seeking a detail-oriented and organized Sales Support Specialist to join our team.

This is an excellent opportunity for a customer-focused individual to thrive in a fast-paced environment where accuracy and efficiency are paramount.

Key Responsibilities:

  • Accurately process online customer orders and provide exceptional customer service by addressing inquiries and resolving issues.
  • Collaborate with all team members to ensure seamless order processing and customer satisfaction.
  • Resolve order discrepancies and address customer concerns effectively.

Requirements:

  • Strong attention to detail and excellent communication skills, both verbal and written.
  • Strong organizational skills with the ability to multitask and prioritize tasks effectively.
  • Proficient in Microsoft Office applications, particularly Microsoft Outlook for data entry and analysis.
  • Ability to work well under pressure in a fast-paced environment and possess strong problem-solving skills.

What We Offer:

  • Competitive compensation and a supportive work environment.
  • A comprehensive benefits package, including 401(k) and employee discount.
  • A flexible schedule and paid time off.