Airport Operations Supervisor

5 days ago


Coldwater, Ohio, United States PrimeFlight Aviation Services Full time
About the Role

We are seeking a highly skilled and experienced Airport Operations Supervisor to join our team at PrimeFlight Aviation Services. As a key member of our operations team, you will be responsible for overseeing the wheelchair service team, ensuring seamless operations, and providing exceptional customer service to our passengers.

Key Responsibilities
  • Supervise the daily operations and activities of the wheelchair service team
  • Ensure efficient scheduling of wheelchair attendants across various airport terminals
  • Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
  • Train and mentor wheelchair attendants on best practices and customer service excellence
  • Manage and resolve any operational challenges or passenger complaints related to wheelchair services
  • Collaborate with airport authorities and airline staff to coordinate seamless service delivery
  • Conduct regular performance reviews and provide constructive feedback to team members
  • Work closely with HR for recruitment, training, and management of wheelchair service personnel
  • Exceed customer service and safety standards set by PrimeFlight
  • Perform any additional duties as assigned by management
Requirements
  • 18 years of age or older
  • Eligible to work in the United States
  • Minimum of 1 year of experience in a supervisory role within customer service or airport operations
  • Strong leadership, organizational, and communication skills
  • Proven ability to manage teams effectively and handle challenging situations
  • Ability to read, write, speak, and understand the English language, to include documents
  • Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
  • Effectively communicate with colleagues and clients, both in-person and through electronic means
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
  • Ability to work any day/shift, including holidays, within a 24/7 operation
Working Conditions

The successful candidate will be able to lift up to 70 pounds, stand for prolonged periods, and work in a fast-paced environment. They will also be able to push, pull, bend, and stretch as needed. The ability to hear and respond to the spoken voice and to audible alarms is also required.

What We Offer

PrimeFlight Aviation Services is proud to offer a competitive pay scale, comprehensive benefits package, and opportunities for career progression. We are an equal opportunity employer and welcome applications from diverse candidates.



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