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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.
Key Responsibilities- Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping solutions.
- Sales and Marketing: Meet or exceed sales targets, promote our products and services, and identify opportunities to increase revenue.
- Store Operations: Maintain a clean, safe, and organized retail store environment, ensuring compliance with company policies and procedures.
- Team Collaboration: Work collaboratively with other team members to achieve sales goals, resolve customer issues, and maintain a positive store atmosphere.
- Education: High school diploma or equivalent required.
- Experience: 6+ months of specialized experience in retail sales, customer service, or a related field.
- Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
FedEx Office offers a competitive hourly rate of $22.45, a comprehensive benefits package, and opportunities for career growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
