Customer Service Representative

2 days ago


San Francisco, California, United States POCONO MOUNTAINS Full time
Customer Service Representative

At Pocono Mountains, we're seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining a positive and professional attitude in a fast-paced environment.

Responsibilities:
  • Manage a high volume of customer inquiries and resolve issues in a timely and professional manner
  • Generate sales leads and identify opportunities to upsell and cross-sell products
  • Build and maintain strong relationships with customers through effective communication and problem-solving skills
  • Meet or exceed sales targets and customer satisfaction goals
  • Provide accurate and complete information to customers, using CRM systems and best practices
  • Follow company policies and procedures, and maintain a clean and organized workspace
Requirements:
  • Proven experience in customer service or a related field
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic computer skills and familiarity with CRM systems
  • High school degree or equivalent

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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