Customer Service Representative

1 week ago


O'Fallon, United States H&R Block Full time
About H&R Block

We believe in the power of people helping people, and our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025.

At H&R Block, we're curious, creative, and always on the move. If you're looking to make an impact and seek to make a meaningful difference, our door is always open.

A Typical Day...

  • Answer phones and greet clients in a personalized, friendly, and inviting manner.
  • Match clients with the best-suited tax professional for their needs.
  • Schedule clients how they would like to be scheduled.
  • Help to ensure all clients' needs have been met during service both in person, over the phone or virtually.
  • Maintain office cleanliness and organization of resources with team members.
  • Other duties as assigned.
Your Expertise:
  • Experience working in a fast-paced environment.
  • Previous experience in a customer service environment.
  • Ability to multi-task.
  • Strong organizational and time-management skills.
  • Computer proficient with the ability to use Microsoft Office.

Estimated salary: $35,000 - $45,000 per year, depending on location and experience.


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