Travel Coordinator

4 weeks ago


Addison, Texas, United States Unplugged Travel Full time
Job Title: Travel Coordinator

We are seeking a highly organized and detail-oriented Travel Coordinator to join our team at Unplugged Travel. As a Travel Coordinator, you will be responsible for coordinating travel itineraries, managing bookings, and providing exceptional customer service to clients.

Key Responsibilities:
  • Travel Planning: Collaborate with clients to understand their travel preferences and requirements. Create customized travel itineraries, including flights, accommodations, transportation, and activities.
  • Booking Management: Handle the end-to-end process of booking flights, hotels, rental cars, and other travel-related services. Ensure accuracy and efficiency in all reservations.
  • Communication: Maintain regular communication with clients to provide updates, answer inquiries, and address any concerns. Establish and nurture strong relationships with travel partners.
  • Problem Resolution: Proactively identify and resolve any issues that may arise during travel, such as flight delays, cancellations, or changes to itineraries. Provide timely and effective solutions to ensure a positive experience for clients.
  • Training: Attend live and online training programs to earn travel industry certifications in order to gain knowledge and expertise in booking travel for clients
  • Documentation: Manage all travel-related documentation, including tickets, confirmations, and visas. Ensure that clients receive all necessary information before their journey.
  • Travel Trends and Updates: Stay informed about the latest travel trends, regulations, and updates. Provide clients with relevant information and recommendations to enhance their travel experience.
  • Customer Service: Deliver exceptional customer service to build and maintain a positive reputation. Address client feedback and continuously seek ways to improve the travel coordination process.
Requirements:
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Good at problem solving
  • Able to work independently
  • Ideally goal oriented
  • Positive and professional demeanor
  • Time management and organization skills
  • Self-starter, positive mind-set, self-motivated
  • Excellent written and verbal communication skills
  • Must have computer and/or smartphone
Benefits:
  • Fully remote - work from anywhere you choose
  • Flexible work schedule - Make your own hours and schedule, full-time or part-time
  • No experience required - unlimited training provided
  • Access to earned travel industry certifications
  • Access to online and live travel booking training
  • One-on-One and team coaching
  • No sales quota
  • Travel discounts
  • Performance based with uncapped earning potential
  • Access to regular incentives, trips, prizes
  • Discounted CLIA card and opportunity to qualify for IATAN card
  • E&O insurance
  • Supportive team culture and community
  • Access to bonuses

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