Administrative Professional Representative
3 weeks ago
We are seeking a highly skilled and detail-oriented Administrative Professional to join our team at JobRialto as a Practice Representative. This role is perfect for an individual who excels in providing exceptional customer service, managing multiple tasks efficiently, and working in a fast-paced environment.
Job Description:In this front-desk role, you will be responsible for managing patient access, answering and screening a high volume of incoming calls, and performing administrative tasks. Your excellent customer service skills, strong typing abilities, and ability to manage multiple tasks efficiently will make you an ideal candidate for this position.
The successful candidate must be comfortable working in a fast-paced, team-oriented environment, with onsite presence required to check patients in and out. You will have the opportunity to work collaboratively with other administrative staff and medical personnel to ensure smooth operations.
Key Responsibilities:
- Direct patient access to the practice by answering, screening, and processing a high volume of incoming calls in a dedicated call center.
- Perform front desk receptionist duties, including checking patients in and out of appointments.
- Ensure that all calls are handled promptly and professionally, providing accurate information and addressing patient inquiries.
- Exert up to 10lbs of force occasionally for tasks such as carrying, pushing, lifting, or pulling.
- Maintain a professional, calm, and helpful demeanor while handling a high volume of patient interactions.
- Accurately input and update patient information in the EPIC system.
- Collaborate with other administrative staff and medical personnel to ensure smooth operations.
- Sit for extended periods, with occasional walking and standing required as part of front desk responsibilities.
To excel in this role, you will need:
- EPIC Experience (required).
- Strong customer service experience with the ability to effectively manage patient interactions.
- Excellent typing skills and proficiency in data entry.
- Ability to exert up to 10lbs of force occasionally for carrying, lifting, or pulling.
- Availability for a Monday through Friday schedule, 8:30 AM - 5:00 PM with a one-hour lunch break.
- Proof of COVID-19 vaccination and flu vaccine (medical exemptions are accepted).
- Comfortable with onsite duties, including checking patients in and out at the front desk.
- Ability to work independently and manage multiple tasks efficiently.
We offer a competitive salary range of $40,000-$55,000 per annum, depending on experience.
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