Charity Support Specialist

2 months ago


Baton Rouge, Louisiana, United States LMI Baton Rouge Full time
Charity Customer Service Representative

We are dedicated to delivering exceptional client support and community engagement, driving high levels of customer satisfaction, retention, and loyalty. As an entry-level Charity Customer Service Representative, you will serve as the primary point of contact between our charity partners and community members. In this role, you'll engage with the public in a positive and enthusiastic manner, creating excitement and awareness around our charity partners and their missions.

Key Responsibilities:
  • Develop a deep understanding of our charity partner's mission to effectively communicate it to community members and inspire support.
  • Build meaningful relationships with community members, educating them about our charity partners and promoting fundraising efforts through engaging presentations.
  • Adhere to client guidelines when accepting donations and ensure accurate recording and tracking of all contributions.
  • Participate in daily team meetings to discuss goals, share ideas, and contribute to team success.
  • Take advantage of ongoing training and mentorship from our leadership team to enhance your skills and grow within the organization.
Requirements:
  • High school diploma or GED required; Bachelor's Degree preferred.
  • 0-2 years of experience in customer service, non-profit work, client relations, or other roles that involve interacting with people.
  • A strong passion for helping others and working collaboratively in a team environment.
  • Excellent communication skills for effective interaction with community members and team members.
  • Current student status is required to participate in our training program.
  • Ability to thrive in a dynamic, fast-paced setting.
  • A desire to grow and advance within the organization is highly valued.


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