Service BDC Representative

3 weeks ago


Romeoville, Illinois, United States Romeoville Toyota Full time

Romeoville Toyota is seeking a skilled Service BDC Specialist to provide exceptional customer service and support to our service department.


Key Responsibilities:

  • Answer incoming calls and schedule appointments for service customers.
  • Accurately track service and parts appointments using Dealer Track and Dealer FX.
  • Follow up with service customers to confirm appointments and ensure timely arrivals.
  • Provide recall information and assist customers with parts-related inquiries.
  • Make outbound calls to parts customers to pick up their parts and schedule appointments.

Requirements:

  • Excellent communication and interpersonal skills.
  • Friendly and enthusiastic demeanor with a positive attitude.
  • Ability to articulate information clearly and effectively.

Benefits:

  • Comprehensive health, dental, and vision insurance.
  • Short-term disability and life insurance.
  • 401(k) retirement plan and PTO.

Romeoville Toyota is an equal opportunity employer and prohibits discrimination and harassment in all forms.


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