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Desktop Support Specialist

2 months ago

Des Moines, United States Apex Systems Full time

Desktop Support Specialist


Apex systems is looking for an enthusiastic Entry Level Desktop Support Specialist to join our team This role is a 12-month contract with one of our clients. Our role is hybrid on-site in Des Moines, Iowa. If you are beginning your journey in the IT world, we highly encourage you to apply


Responsibilities:


  • Create, answer, analyze and escalate service requests and incidents in person, by phone, email, or service desk ticketing system.
  • Provision and deprovision access within VMware Horizon.
  • Manage Service Desk ticketing system to evaluate all entries according to ITIL guidelines.
  • Monitor, review, and close all routine incidents in a timely manner ensuring adequate and accurate data.
  • Unlock and enable user accounts or reset passwords within Active Directory.
  • Assist member Bank administrators and users with questions regarding eAdvantage.
  • Assist with conference room (Cisco integrated) and desk-side support.


We hope you will join our team and look forward to hearing from you