Desktop Support Engineer

5 days ago

Des Moines, United States Intellyk Inc Full time
Job DescriptionJob Description

Title : Desktop Support Engineer

Location: Des Moines, Iowa (On-site)

Duration: Contract to Hire 

Experience: 8 to 10 Years

 

Job Description

  • Lead a team of L2 Desktop Support field engineers
  • Resolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printers
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Providing Remote support using tools like Bomgar for remote sites
  • Manage the dispatch activities for remote sites and ensure resolution for the issues reported.
  • Asset Management and Weekly status reporting
  • Client installation and troubleshooting
  • Re Imaging and software patch installation
  • Last level of Technical Escalation for desktop support tickets
  • Able to perform root cause analysis and forensic analysis.
  • Vendor management and documentation
  • Report Information security incidents and weaknesses to Operations manager and CISO
     

Knowledge, Skills & Competencies:

  • Hands on experience in desktop support
  • Hands on IMAC of desktops and Laptops
  • Troubleshoot and install MS Office, Applications and
  • Troubleshot MAC OS basic issues
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Knowledge of network security practices and anti-virus programs.
  • Expert Level Administration of Hardware and Firmware exposure to physical system environments.
  • Analytical skills to accurately identify the root cause.
  • Experience of working with customers through direct interaction during support and change management activities.
  • Excellent verbal and written communication skills.
  • Effective team player as well as ability to drive autonomously.
Company DescriptionIntellyk is a Joint Commission Certified global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about Intellyk, please visit our website www.intellyk.com.
We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you.Company DescriptionIntellyk is a Joint Commission Certified global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about Intellyk, please visit our website www.intellyk.com.\r
We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you.

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