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Desktop Support Engineer

2 months ago

Des Moines, United States Siri InfoSolutions Inc Full time
Job DescriptionJob Description

Job Description

  • Lead a team of L2 Desktop Support field engineers
  • Resolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printers
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Providing Remote support using tools like Bomgar for remote sites
  • Manage the dispatch activities for remote sites and ensure resolution for the issues reported.
  • Asset Management and Weekly status reporting
  • Client installation and troubleshooting
  • Re Imaging and software patch installation
  • Last level of Technical Escalation for desktop support tickets
  • Able to perform root cause analysis and forensic analysis.
  • Vendor management and documentation
  • Report Information security incidents and weaknesses to Operations manager and CISO

Knowledge, Skills & Competencies:

  • Hands on experience in desktop support
  • Hands on IMAC of desktops and Laptops
  • Troubleshoot and install MS Office, Applications and
  • Troubleshot MAC OS basic issues
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Knowledge of network security practices and anti-virus programs.
  • Expert Level Administration of Hardware and Firmware exposure to physical system environments.
  • Analytical skills to accurately identify the root cause.
  • Experience of working with customers through direct interaction during support and change management activities.
  • Excellent verbal and written communication skills.
  • Effective team player as well as ability to drive autonomously.