Desktop Support Specialist
20 hours ago
Siri InfoSolutions Inc is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities- Team Leadership: Lead a team of field engineers to ensure seamless delivery of desktop support services.
- Ticket Resolution: Resolve Level 2 and Level 3 desktop support tickets, addressing hardware and software issues related to laptops, desktops, and peripherals.
- Hardware and Software Installation: Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Remote Support: Provide remote support using tools like Bomgar for sites located remotely.
- Dispatch Management: Manage dispatch activities for remote sites and ensure timely resolution of reported issues.
- Asset Management: Oversee asset management and weekly status reporting.
- Client Installation and Troubleshooting: Install and troubleshoot software and hardware for clients.
- Re Imaging and Software Patch Installation: Perform re imaging and software patch installation tasks.
- Technical Escalation: Serve as the last level of technical escalation for desktop support tickets.
- Root Cause Analysis: Conduct root cause analysis and forensic analysis to identify and resolve issues.
- Vendor Management: Manage vendor relationships and maintain documentation.
- Incident Reporting: Report information security incidents and weaknesses to the Operations manager and CISO.
- Hands-on Experience: Possess hands-on experience in desktop support, including IMAC of desktops and laptops.
- Troubleshooting and Installation: Troubleshoot and install MS Office, applications, and MAC OS basic issues.
- Operating System Expertise: Have hands-on experience with Windows, Linux, and Mac OS environments.
- Network Security: Possess working knowledge of network security practices and anti-virus programs.
- Hardware and Firmware Administration: Demonstrate expert-level administration of hardware and firmware, with exposure to physical system environments.
- Analytical Skills: Possess analytical skills to accurately identify root causes.
- Customer Interaction: Have experience working with customers through direct interaction during support and change management activities.
- Communication Skills: Possess excellent verbal and written communication skills.
- Teamwork and Autonomy: Be an effective team player with the ability to work autonomously.
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Desktop Support Specialist
6 days ago
Des Moines, Iowa, United States Tech Brand Staffing LLC Full timeJob Summary**Job Title:** Desktop Support Specialist**Job Type:** Full-time**Company:** Tech Brand Staffing LLC**Location:** RemoteWe are seeking a highly skilled and experienced Desktop Support Specialist to join our team. The successful candidate will provide technical support to our staff and leadership, assisting with desktop and laptop issues, software...
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Desktop Support Specialist
5 days ago
Des Moines, Iowa, United States Avance Consulting Full timeJob SummaryAvance Consulting is seeking a highly skilled Desktop Support Specialist to lead a team of field engineers and provide top-notch technical support to our clients.Key Responsibilities:Resolve complex desktop support tickets and provide resolution to hardware and software issuesInstall and configure computer hardware, software, systems, networks,...
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Desktop Support Specialist
5 days ago
Des Moines, Iowa, United States Parintec Full timeJob SummaryWe are seeking a highly skilled Desktop Support Specialist to join our IT Help Desk team at Parintec. As a key member of our technical support team, you will provide top-notch support to our staff and leadership, ensuring seamless technical operations and minimizing downtime.Key ResponsibilitiesProvide desktop/laptop/thin client support, both...
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Desktop Support Specialist
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Des Moines, Iowa, United States Dexian - Signature Consultants Full timeJob Summary:Dexian - Signature Consultants is seeking a skilled Desktop Support Specialist for a challenging opportunity with a client located in the Midwest region.Key Responsibilities:Assist with the deployment of new hardware, including software installation and device migrationProvide technical support for Windows operating systems, Microsoft Office,...
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Desktop Support Specialist in State Of Iowa
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Technology Support Specialist
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IT Support Specialist
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Desktop Deployment Specialist
2 days ago
Des Moines, Iowa, United States Strategic Staffing Solutions Full timeJob Summary:Strategic Staffing Solutions is seeking a highly skilled Desktop Deployment Technician to join our team. As a Desktop Deployment Technician, you will be responsible for installing and configuring computer systems, peripherals, and software applications for our clients.Key Responsibilities:Install and configure computer systems, peripherals, and...
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Senior Client Technology Support Specialist
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Des Moines, Iowa, United States Trinity Health Full timeEmployment Type:Full timeShift:Position Overview:The Senior Client Technology Support Specialist is responsible for overseeing a team of technology analysts and technicians. This role involves delegating tasks, managing workflow, and ensuring seamless collaboration among various IT departments. The specialist will lead initiatives related to the planning,...
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IT Support Specialist
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Des Moines, Iowa, United States Avance Consulting Full timeJob OverviewLocation: Des Moines, IOWA (Day1 Onsite)Employment Type: FulltimeExperience Required: 8 to 10 YearsRole ResponsibilitiesOversee a team of Level 2 Desktop Support engineers.Address and resolve Level 2 and Level 3 desktop support tickets, ensuring all hardware and software issues related to laptops, desktops, and peripherals are managed...
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Technical Support Specialist
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Des Moines, Iowa, United States TEKsystems Full timeEssential Skills Required1-2 years of prior experience in a Service Desk environmentProficient in troubleshooting various Microsoft software applications including Windows 10, security updates, O365, Outlook, Teams, and Virtual Desktop Infrastructure, as well as mobile device support for iPhones and AndroidsAbility to utilize existing knowledge base...
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Technology Support Specialist
7 days ago
Des Moines, Iowa, United States Sky Consulting Inc Full timeJob Description**Job Summary**Sky Consulting Inc is seeking a highly skilled and experienced Desktop Support Technician to join our IT Help Desk team. As a key member of our team, you will be responsible for providing top-notch technical support to our staff and leadership, ensuring the smooth operation of our computer systems and networks.Key...
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Network Support Specialist
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Des Moines, Iowa, United States InnovitUSA Full timeJob DescriptionInnovitUSA is seeking a dedicated and skilled Desktop Support Technician to join our IT Help Desk team. This position will provide Tier 1 and Tier 2 support to our staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed.Key Responsibilities:Provide desktop/laptop/thin...
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Technical Support Specialist
2 weeks ago
Des Moines, Iowa, United States TEKsystems Full timeTechnical Support SpecialistFully remote position, candidates must reside within a specified distance from the designated area.Key ResponsibilitiesProviding assistance through various channels including phone, email, and chat.Addressing technical issues related to software and hardware.Utilizing tools such as Windows, Active Directory, and...
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Technical Support Specialist
2 weeks ago
Des Moines, Iowa, United States TEKsystems Full timeTechnical Support Specialist100% remote, must sit within 30 miles of Des Moines, IA Key ResponsibilitiesProviding assistance through troubleshooting and resolving technical issues.Delivering exceptional customer service via phone, email, and chat.Utilizing Windows operating systems and Active Directory for user management.Managing incidents through...
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Technical Support Specialist
2 weeks ago
Des Moines, Iowa, United States Motion Recruitment Full timePosition Title: Field Service TechnicianLocation: Des Moines, IAContract Duration: 3 months with potential for permanent placementPRIMARY DUTIES:Responsible for the maintenance, analysis, troubleshooting, and repair of computer systems, hardware, and peripherals.Documents, maintains, upgrades, or replaces hardware and software systems, including desktops,...
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Desktop Engineer
4 days ago
Des Moines, Iowa, United States Stellar Consulting Solutions, LLC Full timeJob Description:As a Desktop Engineer at Stellar Consulting Solutions, LLC, you will be part of our End User Technology Desktop Engineering Team, responsible for managing and administrating SCCM and Intune environments.Key Responsibilities:Desktop Builds and Patching: Participate in the creation and maintenance of desktop builds, including monthly patching...