Director of Operations

7 days ago

Redwood City, California, United States Snorkel AI Full time
Job Title: Director of Operations

We're on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has undergone significant change since 2016, when Snorkel started as a research project in the Stanford AI Lab. Our goal is to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. If you're excited to help us redefine how AI is built, we'd love to hear from you

Main Responsibilities:
  • Own the planning, execution, and delivery of strategic data labeling/annotation projects and initiatives, across varying customers and timelines.
  • Manage a team of Data & Ops Program Managers while ensuring best-in-class customer results and efficient processes that result in reliable delivery.
  • Identify opportunities and manage strategic relationships with partners & vendors that will help to scale our overall operations.
  • Build reporting and analytics to investigate key project trends, performance, issues, and metrics.
  • Implement standard operating procedures for project intake, delivery, contractor management, and quality control, ensuring consistency and scalability.
  • Develop contractor hiring & management strategy in partnership with recruiting leaders.
  • Collaborate cross-functionally with research, engineering, product, and other teams to leverage and improve data developing technologies.
  • Establish and continuously improve processes for project management, vendor management, and resource planning.
  • Provide leadership, direction, and mentorship to the operations team.
Minimum Qualifications:
  • 7+ years of experience in operations, program/project management, or related fields.
  • Proven track record of successfully leading complex, cross-functional projects from inception to completion.
  • Proven track record of bringing operational rigor to unstructured environments, projects, and programs.
  • Strong technical background (e.g., computer science, engineering, data analytics).
  • Strong leadership skills to guide cross-functional teams, influence stakeholders, and manage contractors.
  • Strong vendor management skills and experience overseeing external partners.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Exceptional communication and stakeholder management skills.
  • Ability to thrive in a fast-paced, dynamic, zero-to-one environment.

At Snorkel AI, we're committed to building a team that welcomes, represents, and gives opportunity to all. We believe that underrepresented communities need to play a part in shaping the future of AI and software engineering. We offer comprehensive medical, dental, and vision plans for Snorkelers and their families, plus a yearly wellness stipend. Our 401k program lets Snorkelers plan for their future, and our parental leave program lets new parents take up to 20 weeks of paid time off. Learn more about these benefits and more on our Careers page.

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