Technical Support Specialist II

3 days ago


Las Vegas, Nevada, United States Empire Technological Group Limited Full time

Empire Technological Group Limited is seeking a highly skilled Technical Support Specialist II to join our team. As a critical member of our technical support team, you will be responsible for handling complex technical issues escalated from Field Service Technicians I and II.

The estimated salary for this role is $85,000 - $105,000 per year, depending on location and experience.

Job Description

This is a full-time position with an 8-hour shift schedule. The ideal candidate will have strong analytical skills and excellent communication abilities, as well as the ability to work independently with minimal direction.

We are committed to creating an inclusive environment for all employees. Empire Technological Group Limited is an equal opportunity employer.

Key Responsibilities:

  • Troubleshoot and resolve intricate problems related to gaming machines, consoles, peripherals, and software.
  • Maintain detailed knowledge of Empire Technological Group game platforms.
  • Install, remove, convert, troubleshoot/repair, set options, and perform preventative maintenance of Empire games in a field environment.
  • Lead and coordinate large-scale installations, upgrades, and maintenance projects at customer sites.
  • Ensure all project deliverables are completed on time and within scope.
  • Gather data and follow-up with management on engineering issues.
  • Provide expert technical guidance to the field service team.

Required Skills and Qualifications:

  • High School Associated Electronic Degree or a related field or equivalent
  • Must be computer literate, with excellent knowledge of MS Software including Excel, Word, PowerPoint, and Outlook.
  • Strong written, and oral communication skills
  • Excellent customer service skills and ability to multi-task and manage priorities.


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