Technical Support Specialist

6 days ago


Las Vegas, Nevada, United States Empire Technological Group Limited Full time

We are seeking a skilled Technical Support Specialist to join our team at Empire Technological Group Limited in Las Vegas. This role is responsible for providing technical assistance, troubleshooting hardware and software issues, and managing user accounts.

Estimated salary: $55,000 - $70,000 per year, depending on experience.

About the Job

This full-time position involves working an 8-hour shift in a dynamic environment where you will be responsible for:

  • Providing technical support via phone, email, or ticketing system
  • Troubleshooting hardware, software, and network-related problems
  • User account management, including creating, updating, and disabling user accounts
  • Installing and configuring software applications
  • Recording and documenting service request problem-solving processes
  • Tracking IT equipment inventory and maintaining accurate records
  • Providing guidance to end-users on best practices and company IT policies

The ideal candidate will possess relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) and have basic knowledge of computer hardware, software applications, operating systems (Windows, Mac OS), and standard troubleshooting techniques.

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent; an associate's degree in Information Technology or a related field is preferred
  • Strong interpersonal and communication skills, with an ability to empathize with non-technical users
  • Logical and analytical thinking skills to diagnose issues and find effective solutions
  • Ability to manage multiple requests and prioritize tasks effectively
  • Accuracy in documenting issues and resolutions, as well as ensuring systems are up to date

Benefits include medical, dental, vision, life insurance, flex time off, and disability insurance.



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