IT Support Specialist
3 weeks ago
We are seeking a skilled IT Support Specialist to join our team at Desert IT Solutions. As an IT Support Specialist, you will be responsible for providing technical assistance and troubleshooting support to our clients.
The salary range for this position is estimated to be between $45,000 and $55,000 per year, depending on experience and qualifications.
- Duties and Responsibilities:
- Provide technical assistance and troubleshooting support to clients via phone, email, or remote desktop connection.
- Analyze and resolve moderately difficult hardware, software, network, and mobile device issues.
- Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT.
- Assist in creating knowledgebase articles, checklists, FAQs, and End User training.
- FOLLOW ALL STANDARD SERVICE DESK POLICIES AND PROCEDURES.
Required Skills and Qualifications:
- Minimum of 3 years demonstrated, recent support/troubleshooting experience in all aspects of Windows XP, Windows 7, Windows 10, MAC, MS Office, Office 365, Internet Explorer 9 and above.
- Minimum of 2 years in a customer service role within an IT support team.
- Thorough knowledge of all Windows server and desktop operating systems.
- Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory, and Exchange.
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