Technical Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled Field Service Technician to join our team at SmartSource. As a key member of our operations, you will be responsible for providing top-notch customer service and technical support in various business environments.
Responsibilities:
- Pull, prep, configure, and stage Audio Visual equipment according to client specifications.
- Inspect and test inbound Audio-Visual equipment before returning it to stock.
- Transport, set up, and operate audio and video equipment for corporate meetings, presentations, events, and exhibitions.
- Install, configure, provide customer service, and troubleshoot computers, software, and peripherals on-site.
Requirements:
- A minimum of 3 years of experience supporting live corporate events is highly preferred.
- Strong leadership skills and the ability to manage an onsite team of technicians.
- Effective communication and people interaction skills, with direct interaction with customers.
- Ability to work independently, meet deadlines, and maintain attention to detail.
- Proficiency in setting up Audio Visual components and troubleshooting operational glitches.
- Ability to configure and troubleshoot computer-related hardware.
- A clean driving record and valid driver's license are required for operating company vehicles.
- Loading/unloading company vehicles for transporting AV and computer gear to and from events.
- Maintenance of a desire to continually improve performance.
Estimated Salary: $55,000 - $65,000 per annum based on location and experience.
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