Full-time Customer Service Representative

6 days ago


Newark, Delaware, United States Horizon Services Full time

Horizon Services is a trusted name in plumbing, heating, and air conditioning with over 30 years of experience. We pride ourselves on providing an unmatched level of customer service and technical expertise.

We are seeking a Full-time Customer Service Representative to join our team. This role will involve serving customers by providing product and service information and resolving product and service problems.

Key Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives

The ideal candidate will have at least one year of customer service experience and be proficient in Microsoft Office. They should also be able to commute to Newark, DE regularly.

We offer competitive compensation, flexible schedules, bonus incentives up to $1,000 per month, on-site continuous training, and career advancement opportunities.

Join Horizon Services and take advantage of our people-first culture, which ensures that we can deliver on our guarantee with each and every employee and customer we service.



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