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Family Services Coordinator I

1 month ago

West Columbia, South Carolina, United States We Are Sharing Hope SC Full time
Job Title: Family Services Coordinator I

We Are Sharing Hope SC is seeking a compassionate and dedicated Family Services Coordinator I to join our team. As a key member of our organization, you will play a vital role in supporting families through the organ and tissue donation process.

Job Summary:

The Family Services Coordinator I will provide on-site support to advocate for organ and tissue donation, serving as a bridge between individuals in need of life-saving organs and generous donors. This role requires strong communication and interpersonal skills, as well as the ability to work effectively with diverse constituencies, including families, medical professionals, and law enforcement representatives.

Key Responsibilities:
  1. On-Call Response: Provide prompt and extensive on-call response to potential organ and tissue donation referrals within the designated service area.
  2. Family Support: Offer comprehensive support to the donor family throughout the donation process, including effective communication and collaboration with SHSC staff, Administrators on Call (AOCs), physicians, and hospital personnel.
  3. Family Dynamics: Assess family dynamics and work closely with the hospital team to advocate for brain death testing when necessary.
  4. Advocacy: Maintain a genuine commitment to making a difference in the lives of those in need.
  5. Clinical: Develop a fundamental understanding of situations where brain death and the withdrawal of life-sustaining treatment are likely to occur.
  6. Authorization Facilitation: Lead the authorization process for potential organ and tissue donor families.
  7. Medical History Review: Review the patient's current and past medical history, collect accurate medical and social history, and collaborate with the Administrator on Call (AOC) to determine suitability for organ donation.
  8. Hospital Relationships: Establish and nurture relationships with hospital staff, offer support, address queries, and represent SHSC positively.
  9. Effective Communication: Ensure effective communication and strong collaboration with donor families, hospital personnel, physicians, and other SHSC staff.
  10. Support for Donor Families: Provide ongoing support to Donor Families, Legal Next of Kin (LNOK), and/or Authorizing Individuals throughout and after the donation process.
  11. FPA Opposition Response: Confidently handle situations where there is opposition to donation (FPA Opposition) by assisting hospital and SHSC staff in implementing the FPA Opposition Algorithm.
  12. Flexible Schedule: Demonstrate flexibility in managing an unpredictable work schedule, including participation in a rotating call schedule, to provide 24/7 response services for patient referrals in the OPO's Designated Service Area (DSA) hospitals.
  13. Donor Family Inquiries: Appropriately respond to calls and inquiries from donor families with concerns or questions.
  14. Transition Support: Collaborate with the DFS Aftercare Advocate to provide a seamless transition for donor families from in-hospital family support services to the Aftercare Program.
  15. Donor Family Engagement: Collaborate with Donor Family Services to help plan and participate in donor family events, memorials, and celebrations.
Qualifications:

We Are Sharing Hope SC is seeking a candidate with a strong passion for organ donation and transplantation. The ideal candidate will possess a Bachelor's degree and previous experience in the medical or healthcare field, sales, marketing, or other advocacy or professional experience. A valid state driver's license is a prerequisite, and the ability to read, write, and speak Spanish is a plus.

We Are Sharing Hope SC is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.