Direct Operations Case Coordinator
4 weeks ago
ICF International Inc is seeking a highly skilled Direct Operations Case Coordinator to join our team. As a key member of our Child Welfare Program, you will be responsible for leading a team of Case Coordinators in providing case management services to unaccompanied children in Office of Refugee Resettlement (ORR) custody.
Key Responsibilities:- Ensure appropriate Case Coordinator coverage at all provider sites within your assigned geographical area.
- Provide supervision and operational oversight of assigned Case Coordinator team.
- Provide guidance and technical assistance related to Case Coordinator duties and ensure all related tasks are completed efficiently and in compliance with program policies and procedures.
- Conduct regular site visits at provider sites as part of Case Coordinator oversight.
- Service as the primary point of contact for government and care provider staff at care provider sites in your geographic area of assignment.
- Elevate individual case issues to ORR staff related to clinical, safety, and well-being issues for behavioral/mental health, physical health, juvenile justice concerns, and other specialized needs.
- Elevate operational concerns to ICF project leadership.
- Master's degree in social work or a social science related discipline and 5+ years of demonstrated post-graduate child welfare, case management, social service, and/or mental health professional experience.
- 1+ year of supervisory experience.
- 1+ year experience demonstrated ability to review case files and assess/document information from a variety of sources.
- English/Spanish bilingual.
- Tier 2 Security Clearance or the ability to secure such clearance.
- Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
- 3+ experience working with immigrant youth and families is highly preferred.
- Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.
- Working knowledge of challenges related to unaccompanied children's placement and release and post-release services.
- Experience working for a refugee program.
- Experience in mental/behavioral health for children or experience with juvenile justice programs.
- Prior work experience in a consulting environment.
- Experience using MS Office suite.
- Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
- Solid team player with proven ability to manage competing priorities, perspectives, and stakeholder needs.
- Exceptional project management skills, with a focus on TA project management.
- Strong analytical, problem-solving, and decision-making capabilities.
- Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.
- Excellent verbal, interpersonal, and written communication skills.
- Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy.
- Proficient with MS office applications (i.e., Word, Excel, and PowerPoint).
ICF International Inc is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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