Taxwell Tax Professional Customer Service Representative

2 days ago


Greenville, South Carolina, United States Taxwell Full time
Company Overview:
Drake Software is a leading digital tax filing platform that offers customers professional, easy-to-use products and unparalleled customer support. We strive to build a team of experts who align with our brand purpose, are advocates for our customers, and have a fresh approach to the tax industry.

Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law.

Salary: Our competitive salary includes a comprehensive benefits package that includes medical, dental, vision, life insurance, paid vacation and sick days, paid holidays, and 401(k) with company match.

Job Description:

This role will primarily support Drake Software as we provide the tools and support tax professionals need to build their businesses and attract new clients. As a Taxwell Tax Professional Customer Service Representative, you will be the primary point of contact for users experiencing problems with hardware, software, networking, and other computer-related technologies associated with the use of Drake Software.

  • You will interview end users to collect information about the problem and lead them through diagnostic procedures to determine the source of error.
  • Determine whether the problem is caused by hardware, such as a modem, printer, cables or telephone.
  • Handle problem recognition, research, isolation, resolution, and follow-up for most user problems, referring the more complex problems to DM, CRMT, or technical staff for further assistance.

You will ensure maximum goodwill from inbound or outbound phone transactions. This position requires strong verbal communication skills, good grammar, voice and diction, and reading fluency.


Required Skills and Qualifications:
High School diploma or general education degree (GED); or related experience and/or training: or equivalent combination of education and experience required. Basic computer and keyboarding skills required. Prior experience in telemarketing, retail background or customer relations preferred. Strong customer service skills required (friendly, courteous and helpful).

Benefits:
We offer a fun and collaborative work environment, outstanding benefits package that includes medical, dental, vision, life insurance, paid vacation and sick days, paid holidays, and 401(k) with company match.

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