Customer Service Representative

1 week ago


Greenville, South Carolina, United States World Acceptance Full time

World Acceptance is seeking a motivated and passionate Customer Service Representative to join our team. This is an entry-level Bilingual position responsible for providing high-quality customer service to our clients. The majority of customer communication will be in English, with some contact with Spanish-speaking customers.

Key Responsibilities:

  • Provide exceptional customer service through phone, email, and chat
  • Collaborate with team members to resolve customer issues
  • Identify customer needs and offer suggestions to management
  • Learn new processes and gain operational knowledge
  • Contribute to a positive team environment
What We Offer:
  • Monthly performance-based bonus
  • Growth opportunities (many of our team members are promoted from within)
  • Business casual work environment
  • Low-cost employee health, dental, and vision benefits
  • Paid vacation, holiday, and sick days
  • 401(k) plan
A typical day for our Customer Service Representative includes:
  • Operating in a call center environment as a customer success advocate
  • Handling inbound calls from new or current customers in a timely manner
  • Notating systems with call details and processing payments as needed
  • Using Microsoft Office, Loan Servicing Systems, and other computer applications
  • Joining routine calls with team members and managing emails and/or chats with employees
  • Performing other related duties as required and assigned
Our ideal candidate should have previous customer service experience and a High School Diploma or General Education Development (GED) Certificate. To be a successful Customer Service Representative, we are looking for an ethical, hardworking, and goal-oriented team member with strong critical thinking skills.

The pay range for this position is $17-$18 an hour, based on experience.

World Acceptance Corporation is an equal opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.

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