Customer Service Representative
1 week ago
World Acceptance is seeking a motivated and passionate Customer Service Representative to join our team. This is an entry-level Bilingual position responsible for providing high-quality customer service to our clients. The majority of customer communication will be in English, with some contact with Spanish-speaking customers.
Key Responsibilities:
- Provide exceptional customer service through phone, email, and chat
- Collaborate with team members to resolve customer issues
- Identify customer needs and offer suggestions to management
- Learn new processes and gain operational knowledge
- Contribute to a positive team environment
- Monthly performance-based bonus
- Growth opportunities (many of our team members are promoted from within)
- Business casual work environment
- Low-cost employee health, dental, and vision benefits
- Paid vacation, holiday, and sick days
- 401(k) plan
- Operating in a call center environment as a customer success advocate
- Handling inbound calls from new or current customers in a timely manner
- Notating systems with call details and processing payments as needed
- Using Microsoft Office, Loan Servicing Systems, and other computer applications
- Joining routine calls with team members and managing emails and/or chats with employees
- Performing other related duties as required and assigned
The pay range for this position is $17-$18 an hour, based on experience.
World Acceptance Corporation is an equal opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.
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