Front of House Operations Manager

7 days ago


Lebanon, Ohio, United States Catch a Fire Pizza Full time
Job Description

Catch-a-Fire Pizza is seeking a highly skilled and experienced Front of House Manager to lead our service operations. As a key member of our management team, you will be responsible for creating an exceptional guest experience, managing staff, and driving sales growth.

Key Responsibilities
  • Service Operations
    • Develop and implement strategies to improve service speed and quality
    • Train and manage a team of servers, hosts, and bartenders to ensure exceptional guest service
    • Monitor and maintain a clean and organized dining area
  • Staff Management
    • Recruit, interview, and hire new staff members
    • Develop and implement training programs to ensure staff are knowledgeable and confident in their roles
    • Conduct performance evaluations and provide feedback to improve productivity
  • Financial Management
    • Manage labor and COGS budgets to ensure profitability
    • Monitor sales reports and work with the management team to set sales targets and meet goals
    • Provide updates on profitability and present plans for reaching improved profitability
  • Guest Services
    • Ensure an excellent guest experience at all times
    • Communicate with guests in a professional, courteous, and helpful manner
    • Build and maintain positive relationships with guests, staff, and suppliers
Requirements
  • At least 2 years of experience in hospitality management
  • Some higher education or vocational training specializing in restaurant management
  • Excellent communication and leadership skills
  • Ability to work on your feet for extended periods of time
  • Ability to work long hours, nights, weekends, and holidays
Benefits
  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off
  • Free employee meals and additional discounts
Physical Requirements
  • Ability to lift up to 20 pounds
  • Ability to frequently sit, stand, walk, stoop, kneel, and crouch
  • Ability to frequently talk, hear, taste, and smell


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