Customer Service Ambassador

1 day ago


Somersworth, New Hampshire, United States Dead River Company Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communication: Effectively communicate with customers, both verbally and in writing, to ensure their needs are met.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
  • Teamwork: Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Continuous Learning: Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
Requirements
  • Experience: 1+ year of customer service experience in a fast-paced environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal teams.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve customer complaints and issues.
  • Technical Skills: Proficient in using computer software and systems to manage customer interactions and resolve issues.
  • Flexibility: Willingness to work a variety of shifts, including weekends and holidays, to meet customer needs.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for overtime pay.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan with company match.
  • Opportunities for Growth: Opportunities for advancement and professional growth within the company.


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