Ragnar Events Representative

5 days ago


San Clemente, California, United States Ragnar Events Full time
Ragnar Events Customer Support Opportunity

Estimated Annual Salary: $52,000 - $72,000

We are looking for a highly motivated and customer-focused individual to fill the role of Customer Service Representative at Ragnar Events in San Clemente, CA.

Job Overview:

In this role, you will work closely with customers to address their questions and concerns, providing them with a personalized and exceptional experience. This position requires excellent communication skills, a strong understanding of online customer engagement platforms and channels, and experience in problem resolution and escalation management.

You will serve as a subject matter expert on Ragnar Events products, services, and policies, and provide guidance and support to customers through various touchpoints. Your primary goal will be to create a more personalized dialogue with customers, enhancing their overall experience and resolving any issues that may arise.

Responsibilities:
  • Work one-on-one with customers via email, phone, and/or social media platforms to create a more personalized dialogue.
  • Address customer queries and concerns, acting as technical support and escalating issues when necessary.
  • Advocate on behalf of the customer and identify ways to enhance and improve their overall experience.
  • Recognize the unique needs and expectations of customers and create tailored solutions.
  • Stay informed and up-to-date on all Company products and events.
  • Collaborate with other departments, customers, and vendor representatives to identify and resolve customer issues.
Requirements:
  • Foster, support, and value diversity, equality, and inclusion in the workplace.
  • 1-2 years of experience in a customer-facing services role.
  • Solid knowledge of online customer engagement platforms and channels.
  • Proficient in Microsoft Office Suite software.
  • Strong communication and interpersonal skills – both written and verbal.
  • Critical thinking skills.
  • Positive Attitude.
  • Self-starter with the ability to prioritize projects and meet deadlines.


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