Ragnar Events Representative
5 days ago
Estimated Annual Salary: $52,000 - $72,000
We are looking for a highly motivated and customer-focused individual to fill the role of Customer Service Representative at Ragnar Events in San Clemente, CA.
Job Overview:In this role, you will work closely with customers to address their questions and concerns, providing them with a personalized and exceptional experience. This position requires excellent communication skills, a strong understanding of online customer engagement platforms and channels, and experience in problem resolution and escalation management.
You will serve as a subject matter expert on Ragnar Events products, services, and policies, and provide guidance and support to customers through various touchpoints. Your primary goal will be to create a more personalized dialogue with customers, enhancing their overall experience and resolving any issues that may arise.
Responsibilities:- Work one-on-one with customers via email, phone, and/or social media platforms to create a more personalized dialogue.
- Address customer queries and concerns, acting as technical support and escalating issues when necessary.
- Advocate on behalf of the customer and identify ways to enhance and improve their overall experience.
- Recognize the unique needs and expectations of customers and create tailored solutions.
- Stay informed and up-to-date on all Company products and events.
- Collaborate with other departments, customers, and vendor representatives to identify and resolve customer issues.
- Foster, support, and value diversity, equality, and inclusion in the workplace.
- 1-2 years of experience in a customer-facing services role.
- Solid knowledge of online customer engagement platforms and channels.
- Proficient in Microsoft Office Suite software.
- Strong communication and interpersonal skills – both written and verbal.
- Critical thinking skills.
- Positive Attitude.
- Self-starter with the ability to prioritize projects and meet deadlines.
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