Fitness Experience Ambassador

4 days ago


San Clemente, California, United States Ragnar Events Full time

About Ragnar Events: We're a leading provider of fitness experiences, empowering individuals to achieve their goals. Our team is dedicated to delivering exceptional service and support to our customers.

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About the Role: As a Customer Service Representative, you will be the face of our company, working closely with customers to resolve issues and provide an outstanding experience. Your primary goal will be to enhance customer satisfaction by addressing queries, acting as technical support, and escalating complex issues. You will work one-on-one with customers via email, phone, and social media platforms to create personalized dialogue and address concerns.

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Your Responsibilities Will Include: Creating exceptional brand experiences for customers across all touchpoints, providing subject matter expertise on FitLab products and services, recognizing unique customer needs and adapting your approach accordingly. You will respond to customer queries in a timely and effective manner, follow up to ensure resolution, and keep informed about Company products and events.

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Requirements: 1-2 years of experience in a customer-facing role, solid knowledge of online engagement platforms, proficiency in Microsoft Excel and other Office Suite software. You must possess excellent interpersonal and communication skills, both written and verbal, critical thinking skills, a positive attitude, and the ability to prioritize projects and meet deadlines.

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We Offer: A competitive estimated salary of $55,000 per year, based on industry standards and location. This is a hybrid position, requiring you to work onsite 2-3 days per week. You will have the opportunity to work with a dynamic team, collaborate on projects, and contribute to the growth and success of our company.

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About Working at Ragnar Events: We foster a positive work environment, valuing diversity, equality, and inclusion. Our team members are expected to work effectively independently and collaboratively, prioritizing tasks and meeting deadlines. You will have access to ongoing training and development opportunities, enabling you to grow professionally and contribute to our organization's success.

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Physical Demands and Work Environment: The physical demands of this role include prolonged sitting and working on a computer. You must follow established departmental policies, procedures, and safety protocols. We strive to create a safe and inclusive work environment for all employees.



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