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Front Desk Representative

2 months ago


Honolulu, Hawaii, United States Hyatt Regency Waikiki Beach Resort and Spa Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hyatt Regency Waikiki Beach Resort and Spa. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities:
  • Process guest registrations and communicate hotel services and promotions
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Process forms of payment and maintain accurate records
  • Work collaboratively with other departments to ensure seamless guest experience
Requirements:
  • High school diploma or equivalent required
  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
Benefits:
  • Competitive hourly rate: $24.87-$31.09 per hour
  • Medical, dental, vision, and pension benefits
  • Free and discounted hotel night stays worldwide
  • Employee Stock Purchase Plan
  • Paid vacation, sick time, and holidays
  • Free training courses through HARIETT
  • Duty meals
About Us:

Hyatt Regency Waikiki Beach Resort and Spa is a 1230-room property located in the heart of Waikiki. We offer a dynamic and inclusive work environment, with a focus on delivering exceptional service to our guests. Our team is passionate about creating meaningful experiences and building lasting connections with our guests and colleagues.