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Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hyatt Regency Waikiki Beach Resort and Spa. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.
Key Responsibilities:- Process guest registrations and communicate hotel services and promotions
- Respond to guest inquiries and resolve any issues in a timely and professional manner
- Process forms of payment and maintain accurate records
- Work collaboratively with other departments to ensure seamless guest experience
- High school diploma or equivalent required
- Previous experience in a customer-facing role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Competitive hourly rate: $24.87-$31.09 per hour
- Medical, dental, vision, and pension benefits
- Free and discounted hotel night stays worldwide
- Employee Stock Purchase Plan
- Paid vacation, sick time, and holidays
- Free training courses through HARIETT
- Duty meals
Hyatt Regency Waikiki Beach Resort and Spa is a 1230-room property located in the heart of Waikiki. We offer a dynamic and inclusive work environment, with a focus on delivering exceptional service to our guests. Our team is passionate about creating meaningful experiences and building lasting connections with our guests and colleagues.