Public Area Maintenance Specialist

2 weeks ago


Kansas City, Missouri, United States AC Hotel, Kansas City, MO Full time
Position Overview

AC Hotel, a distinguished name in the hospitality sector, is seeking an exceptional Lobby Services Associate to join our team.

Role Objective:

Ensure that the lobby and communal areas are maintained in a pristine and organized state, adhering to established protocols while promoting a safe and accident-free environment. Providing warm, informed service and supportive assistance to guests is paramount to reassure them of their choice to stay with us.

  • Dust and polish furnishings, fixtures, and window frames.
  • Vacuum carpets, upholstery, and drapes.
  • Clean and shine all glass and metallic surfaces.
  • Dispose of smoking materials from ash receptacles.
  • Perform cleaning duties in offices as directed.
  • Transport waste to the designated disposal area.
  • Sanitize public restrooms and replenish supplies.
  • Maintain cleanliness of public elevators (inside and out).
  • Prepare housekeeping cart with necessary items.
  • Report any equipment malfunctions, supply shortages, or damage to management, and keep them updated on the status of assigned areas.
  • No travel is required for this position.

Qualifications and Skills:

A high school diploma or equivalent qualification is required.

Familiarity with operational standards and procedures of major hotel brands is preferred.

This role necessitates the following abilities:

  • Strong auditory skills to address guest inquiries and management requests.
  • Good visual acuity to identify areas needing attention.
  • Effective verbal communication skills for interaction with guests and team members.
  • Ability to comprehend and utilize cleaning agents correctly.
  • Physical capability to lift supplies, maneuver carts, and operate a vacuum (up to 10 lbs.) regularly.
  • Frequent bending and kneeling to clean under furniture.
  • Mobility to walk throughout public spaces for an extended duration.
  • Continuous standing for an 8-hour shift while performing cleaning tasks.
  • Occasional climbing of ladders (approximately 5-6 feet) as needed.

Additional Attributes:

  • A genuine passion for service and hospitality.
  • Strong interpersonal skills for effective guest and employee interactions.
  • Proficient reading and writing skills for documentation and reporting.
  • Basic arithmetic skills for handling transactions.
  • Problem-solving and motivational skills are often required.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.

Benefits Overview:

  • Collaborative and values-driven work culture.
  • Comprehensive medical, dental, and vision coverage.
  • Paid vacation and holidays.
  • Same-day pay options available.
  • Employee assistance programs.
  • Opportunities for career advancement and management training.
  • Discounted room rates across the hotel portfolio.
  • Perks from third-party vendors (e.g., movie tickets, attractions).
  • 401(k) retirement plan.
  • Employee discounts.
  • Flexible work schedules.
  • Flexible spending accounts.
  • Life insurance options.
  • Parental leave benefits.
  • Referral programs.


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