Guest Services Ambassador
1 week ago
Job Summary:
Centers, LLC is a professional management firm specializing in facility, operation, and program management for higher education. We are seeking a highly skilled Guest Services Representative to join our team at the Sonnentag Center, a major athletic, recreation, and event center.
Key Responsibilities:
- Deliver exceptional service to internal and external guests, ensuring a world-class experience.
- Address guest needs and questions, resolving concerns in a friendly, professional, and welcoming manner.
- Work on-site at the Sonnentag Center, a state-of-the-art venue for university and community events, concerts, and home to Eau Claire Men's and Women's Athletics.
- Assist and accommodate guests with special needs as needed.
- Respond to guest questions or complaints in a timely and professional manner.
- Assist management with retrieving lost and found property as needed.
- Enforce all policies and procedures of the venue and attend company trainings.
- Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
- Attend all staff meetings and trainings, and communicate as needed through internal channels.
Qualifications:
- High School Diploma or equivalent.
- Minimum 1 year customer service-related work experience.
- Previous work experience in a sports, entertainment, or convention facility environment preferred.
- Excellent communication skills, including active listening.
- Service-oriented and able to resolve customer grievances.
- Ability to interact effectively and calmly with angry or emotional guests, clients, and employees.
- Ability and willingness to enforce policies.
- Ability to work in a fast-paced environment during large and/or high-profile events.
- Ability to maintain good business relations with all employees, guests, clients, and service providers.
- Ability to uphold a neat, clean, and professional demeanor and appearance.
Work Environment and Physical Demands:
- Events environment.
- Non-smoking environment.
- Moderate to loud noise.
- Maintain flexible hours for events that occur on weekends and evenings.
- Ability to move around the facility and stand or remain posted in a stationary position for extended periods of time.
- Ability to occasionally push guests in a wheelchair, which requires the ability to grasp, push, pull, and maneuver up to 300 lbs.
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