Director of Rooms Operations

5 days ago


Jackson, Wyoming, United States Snow King Resort Full time
Job Summary

We are seeking a highly skilled and experienced Director of Rooms to oversee the Rooms department at Snow King Resort. The successful candidate will be responsible for leading a team of professionals to deliver exceptional guest experiences and drive revenue growth.

Key Responsibilities
  • Leadership and Team Management
    • Lead a team of Rooms department staff to achieve operational excellence and guest satisfaction.
    • Develop and implement strategies to improve team performance and productivity.
  • Guest Experience and Satisfaction
    • Ensure that all guests receive a warm and welcoming experience throughout their stay.
    • Monitor and address any guest complaints or issues in a timely and professional manner.
  • Revenue Growth and Optimization
    • Develop and implement strategies to maximize revenue and occupancy rates.
    • Work closely with the Revenue Management team to analyze market trends and optimize room rates.
  • Operational Excellence
    • Oversee the day-to-day operations of the Rooms department, including front office, reservations, and housekeeping.
    • Ensure that all operational procedures are followed and that the department is running efficiently.
  • Financial Management
    • Manage the Rooms department budget and ensure that expenses are controlled and optimized.
    • Monitor and analyze financial reports to identify areas for improvement.
  • Communication and Collaboration
    • Work closely with other departments, including Food and Beverage, Sales, and Marketing, to ensure seamless communication and collaboration.
    • Develop and maintain relationships with key stakeholders, including guests, colleagues, and vendors.
Requirements
  • Three years of experience in a Rooms department leadership role.
  • Proven track record of delivering exceptional guest experiences and driving revenue growth.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.


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