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General Manager
2 months ago
The General Manager is responsible for overseeing a portfolio of locations, ensuring they operate in accordance with company policy and delivering company, client, and customer expectations.
Key Responsibilities- Ensure daily operations within the portfolio are performed in accordance with company policy, including proper staffing and adherence to opening and closing procedures.
- Lead teams, comprised of professional and hourly workforce individuals, by sourcing candidates, providing onboarding and training, and developing key talent.
- Develop and mentor Senior Operations Managers and provide leadership to the portfolio.
- Work with senior management and clients to maximize revenue opportunities through rate surveys and analysis.
- Manage budget processes, variance reporting, and quarterly forecasts to ensure financial results meet corporate and client expectations.
- Draft RFPs and attend client presentations as part of the bid process.
- Ensure all facilities within the portfolio operate in accordance with company policy, including revenue control, equipment maintenance, and customer service standards.
- Review incident claims, internal audit scores, and Workers' Comp trends and work with senior management to resolve performance gaps.
- Manage communications between operations and internal departments.
- Bachelor's degree in General Business or related field.
- Minimum of five years of operational and leadership experience in the parking or related industry, including revenue control and reporting.
- Background in managing multiple facilities across a geographic range.
- Established experience in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
- Excellent oral and written communication skills.