Office Manager
3 weeks ago
We are seeking a highly skilled and experienced Office Manager to join our team at SERVPRO of Southwest Raleigh/Holly Springs. As a key member of our staff, you will be responsible for providing leadership and strategic thinking to ensure the success of our office.
Key Responsibilities:- Manage a team of office personnel, including the Receptionist-Dispatcher, Job File Coordinator, and Accounting and HR Administrator.
- Coordinate and maintain company calendar and franchise communication.
- Manage accounts payable, accounts receivable, and cash management.
- Verify and analyze financial reports and divisional key measurements.
- Monitor compliance and risk management.
- Ensure employment files and records accuracy.
- Manage franchise compensation plan and staffing plan.
- Ensure fulfillment of the training and development plans for all divisions.
- Oversee performance management and documentation.
- Document franchise annual plan and divisional performance.
- Develop the office division annual plan.
- 5+ years of office, accounting, or customer service management experience.
- Experience in building a strong team with tangible leadership skills.
- Solid organization and planning capabilities, strong attention to detail.
- Demonstrated history of ability and growth in managing an office environment.
- Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times.
- Very self-motivated and goal-oriented with ability to multitask.
- Capability to work in a fast-paced, team-oriented office environment.
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks.
- Ability to learn new software, such as Xactimate estimating software.
- Experience in customer service industry environment, a plus.
- Ability to successfully complete a background check subject to applicable law.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
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Office Manager
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