Insurance Agency Office Manager

1 day ago


Raleigh, North Carolina, United States gpac Full time
Job Title: Insurance Agency Office Manager

About Us: GPAC is a leading search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are committed to delivering exceptional service and expertise to our clients.

Job Summary:

The Insurance Agency Office Manager will oversee the daily operations of our commercial insurance agency. This role requires strong leadership skills, in-depth knowledge of insurance processes, and expertise in agency management systems, particularly AMS 360.

Key Responsibilities:
  • Office Management: Ensure a productive and organized work environment, overseeing daily operations and managing office staff.
  • AMS 360 Management: Manage the use of AMS 360, ensuring accurate data entry, reporting, and system optimization to support commercial insurance operations.
  • Accounting: Handle all agency accounting tasks, including premium payments, reconciliation, invoicing, and maintaining accurate financial records, while ensuring compliance with regulatory standards.
  • Staff Supervision: Lead, mentor, and manage office staff, providing training on AMS 360 and best practices for handling commercial insurance accounts.
  • Client Support: Collaborate with producers and account managers to provide superior customer service and assist in resolving complex policy-related issues.
  • Process Improvement: Identify opportunities for enhancing office processes and workflows, implementing new systems as needed.
  • Compliance & Reporting: Ensure compliance with industry regulations, maintain necessary documentation, and generate reports to track agency performance.
Qualifications:
  • Experience: Minimum of 3-5 years in an office management role within an insurance agency, preferably focused on commercial insurance.
  • AMS 360 Proficiency: Strong skills in managing and troubleshooting AMS 360, with the ability to train staff.
  • Accounting Skills: Understanding of agency accounting principles, including premium reconciliation and financial reporting.
  • Leadership: Proven ability to manage and mentor a team, with excellent communication and organizational skills.
  • Insurance Knowledge: Comprehensive understanding of commercial insurance products, policies, and workflows.
  • Technology: Proficient in Microsoft Office (Excel, Word, Outlook) and other office management tools.
Benefits:
  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • 401(k) with 6% company match.
  • Paid time off and holidays.
  • Opportunities for career growth and professional development.


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