Hotel Front Desk Representative
6 days ago
We are a hospitality company that prides itself on delivering exceptional customer service and creating memorable experiences for our guests. Our team is dedicated to providing a warm and welcoming environment that makes our guests feel at home.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Hotel Front Desk Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling guest inquiries and concerns, and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities- Guest Service
- Warmly greet guests at check-in and check-out, creating a positive and memorable experience.
- Process guest payments and reservations, and go the extra mile to deliver exceptional service, anticipating guest needs and exceeding expectations.
- Respond to guest inquiries and resolve concerns promptly, ensuring their satisfaction through proactive problem-solving.
- Front Desk Operations
- Maintain accurate guest registration records and room assignments, guaranteeing smooth hotel operations.
- Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.
- Team Collaboration
- Contribute to a friendly and supportive team environment, fostering collaboration and a passion for exceeding guest expectations.
- Customer Service Experience
- Previous customer service experience is essential, with hotel front desk experience being a plus.
- Communication and Interpersonal Skills
- Excellent communication and interpersonal skills with a positive and friendly attitude.
- Problem-Solving and Multitasking
- Strong problem-solving skills and ability to multitask.
- Computer Skills
- Proficiency in computer skills, including proficiency in hotel management systems.
- Language Skills
- Fluency in multiple languages, such as Spanish and English, is a plus.
- Competitive Compensation
- $14 - $15 per hour.
- Benefits Package
- 8 paid holidays, flexible PTO, and vacation time.
- Birthday pay.
- Additional paid time off for community involvement.
- Health insurance.
- IRA match program.
- Mental health and wellness program, including a life coach.
- Employee development program.
- Discounted hotel stays for brands within our portfolio.
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