Front Desk Agent
1 week ago
Job Summary A Front Desk Agent serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services. This role will check guest in and out, complete daily checklists and look to provide service that has our guests wanting to return again and again. A Front Desk Agent is responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. QualificationsHigh School diploma or equivalent required with College course work in related field preferred.?Experience in a hotel or a related field preferred Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.Must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful high-pressure situations.Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.Must be able to work with and understand financial information and data and basic arithmetic functions.Must maintain composure and objectivity while under pressure.Job Responsibilities Approach all encounters with guests and associates in a friendly service-oriented manner.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).Maintain regular attendance in compliance with Wolfgramm Properties standards as required by scheduling which will vary according to the needs of the hotel.Comply at all times with Wolfgramm Properties standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Conducts thorough orientation for other Guest Services Agents.?Attentively assists with higher-level concerns and/or questions from guests or Associates.?Greet and welcome all guests approaching the Front Desk in accordance with Wolfgramm Properties standards.Maintain proper operation of the telephone switchboard and ensure that all Wolfgramm Properties performance standards are met.Handle requests for information mail and messages in an efficient and courteous manner.Answer guest inquiries about hotel service facilities and hours of operation.Answer inquiries from guests regarding restaurants transportation entertainment etc.Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.Follow all Wolfgramm Properties credit policies.Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow rate quoting scenario.Be familiar with all Wolfgramm Properties policies and house rules as well as hospitality terminology.Have knowledge of and assist in emergency procedures as required.Handle check-ins and check-outs in a friendly efficient and courteous manner.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates.Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.Use proper two-way radio etiquette at all times when communicating with other associates.Attend meetings as required by management.Perform any other duties as requested by management Property Details?(WRITE 1-2 PARAGRAPHS ABOUT YOUR HOTEL AND THE AREA) Company Overview Wolfgramm Properties?is a property management company working with Wolfgramm Capital to invest in property assets and its people to grow in the hospitality industry. We are a diverse team of innovative hoteliers and investors operating hotels, condominiums, and harbors in the United States. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, and IHG.
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Front Desk Representative
4 days ago
Webster, Texas, United States SpringHill Suites Webster Full timeJob SummaryA Front Desk Agent serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services. This role will check guest in and out, complete daily checklists and look to provide service that has our guests wanting to return again and again.Key Responsibilities:Greet and welcome all guests approaching the...
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Front Desk Representative
2 days ago
Webster, Texas, United States SpringHill Suites Webster Full timeJob SummaryA Front Desk Agent serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services. This role will check guest in and out, complete daily checklists and look to provide service that has our guests wanting to return again and again.Key Responsibilities:Greet and welcome all guests approaching the...
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Hotel Front Desk Clerk
1 month ago
Webster, United States stayAPT Suites Full timeDescription We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...
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Hotel Front Desk Agent
3 months ago
Webster, United States Pathfinder Hospitality Full timeJob DescriptionJob DescriptionHotel Front Desk AgentMic check 1-2. Calling all customer service rockstars! We want to talk to you if you love having fun and interacting with guests, have a positive and welcoming demeanor that makes guests feel comfortable and at home. If you are missing a few skills or qualifications, no problem! We value potential and...
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Hotel Front Desk Associate
6 days ago
Webster, Texas, United States stayAPT Suites Full timeWe are seeking a highly skilled and enthusiastic hotel front desk professional to join our team at StayAPT Suites. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences to our guests.Key Responsibilities:Account Management: Maintain accurate records of all hotel guest account information, ensuring...
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Hotel Front Desk Clerk
1 month ago
Webster, United States stayAPT Suites Full timeJob DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...
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Front Desk Coordinator
2 days ago
Webster, New Hampshire, United States The Gallery at Broomfield Full timeJob Title: Front Desk ReceptionistWe are seeking a highly skilled and experienced Front Desk Receptionist to join our team at The Gallery at Broomfield. As the face of our company, you will be responsible for providing exceptional customer service and support to our residents and visitors.Key Responsibilities:Greet Residents and Visitors: Welcome and assist...
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Dental Front Desk Receptionist
1 month ago
Webster, United States CLEAR LAKE ENDODONTICS PA Full timeJob DescriptionJob DescriptionFull job descriptionClear Lake Endodontics is seeking for a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact of our patients. You will greet patients as they arrive, book appointments, answer phone calls, and...
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Dental Front Desk Receptionist
1 month ago
Webster, United States CLEAR LAKE ENDODONTICS PA Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryFlexible schedule Full job descriptionClear Lake Endodontics is seeking for a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact of our patients. You will greet patients as they arrive,...
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Dental Front Desk Receptionist
4 weeks ago
Webster, United States CLEAR LAKE ENDODONTICS PA Full time $15 - $20Job DescriptionJob DescriptionFull job descriptionClear Lake Endodontics is seeking for a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact of our patients. You will greet patients as they arrive, book appointments, answer phone calls, and...
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Dental Front Desk Receptionist
4 weeks ago
Webster, United States CLEAR LAKE ENDODONTICS PA Full time $15 - $20Job DescriptionJob DescriptionBenefits:Competitive salary Full job descriptionClear Lake Endodontics is seeking for a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact of our patients. You will greet patients as they arrive, book...
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Hotel Front Desk Representative
6 days ago
Webster, Texas, United States Pathfinder Hospitality Full timeAbout Pathfinder HospitalityWe are a hospitality company that prides itself on delivering exceptional customer service and creating memorable experiences for our guests. Our team is dedicated to providing a warm and welcoming environment that makes our guests feel at home.Job SummaryWe are seeking a highly motivated and customer-focused individual to join...
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Spa Concierge and Front Desk Associate
6 days ago
Webster, New Hampshire, United States Omni Hotels Full timeJob SummaryWe are seeking a highly motivated and customer-focused Spa Concierge and Front Desk Associate to join our team at the Omni Interlocken Resort. As a key member of our spa team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest...
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Front Desk Customer Service Representative
4 weeks ago
Webster, United States Goldfish Swim School Full timeWe’re a rapidly growing, award-winning franchise that is not your typical company! We change lives. We help children reach their goals. Benefits: Leadership roles Flexible hours Great pay Valuable work experience Increased social opportunities Future references/referrals Job Title: Front Desk Customer Service Representative Reports to: General Manager FLSA...
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Front Office Manager
3 days ago
Webster, New Hampshire, United States Sunridge Hotel Group Full timeJob SummaryThe Front Office Supervisor is a key member of the Sunridge Hotel Group team, responsible for coordinating the front office activities of the hotel and providing support to the General Manager. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key...
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Front Desk Receptionist
3 days ago
Webster, New Hampshire, United States ARCHDIOCESE OF DENVER MANAGEMENT CO Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at the Archdiocese of Denver Management Co. in a part-time evening position.Key ResponsibilitiesProvide exceptional customer service to parishioners, ministry leaders, and visitors, responding to inquiries and resolving issues in a timely and...
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Front Office Supervisor
3 days ago
Webster, New Hampshire, United States Sunridge Hotel Group Full timeJob Summary:The Front Office Supervisor is a key member of the Sunridge Hotel Group team, responsible for coordinating the front office activities of the hotel and providing support to the General Manager. This role requires a high level of customer service skills, as well as the ability to manage and train front office staff.Key Responsibilities:Front Desk...
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Hotel Front Desk Associate
2 days ago
Webster, Texas, United States stayAPT Suites Full timeWe are seeking a highly skilled and enthusiastic Front Desk Clerk to join our team at StayAPT Suites. As a key member of our guest services team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Responsibilities:Account Management: Maintain accurate records of all guest account information,...
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Night Auditor
6 days ago
Webster, New Hampshire, United States Concord Hospitality Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Night Auditor to join our team at Concord Hospitality. As a Night Auditor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk during non-traditional hours.Key ResponsibilitiesProcess credit card transactions and other payments...
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Reservations Coordinator
6 days ago
Webster, Texas, United States stayAPT Suites Full timeWe are seeking a highly skilled and enthusiastic hotel front desk professional to join our team at StayAPT Suites. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences to our guests.Key Responsibilities:Account Management: Maintain accurate records of all hotel guest account information, ensuring...